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Bao Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Bao Casino services. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, games or promotions.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Bao Casino in relation to your use of the website, account services, games and related features. They apply whenever you visit the website, register an account, make a transaction or take part in any available activity. If you do not agree with these terms, you must not use the website or its services.
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Additional terms may apply to specific games, payment methods, competitions, promotions or other features. Those terms will be made available before or when the relevant feature is used. If there is a conflict between these general terms and a specific set of terms, the specific terms will apply to that feature to the extent of the conflict.
You are responsible for reading the current version of these terms. Bao Casino may update, replace or amend the terms when appropriate, including to reflect changes to the website, services, legal requirements or operating practices. The updated version will apply from the date it is published, unless a different effective date is stated. Continuing to use the website after an update means that you accept the revised terms.
The website is intended for users who are legally permitted to access online gambling services in their location. You must check the laws that apply to you before using the website. Access may be restricted in some locations, and Bao Casino may limit or prevent access where required by law, regulation, risk controls or internal policies.
2. Eligibility and your account
Age and legal eligibility
You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must not use the website if gambling is unlawful for you, if you are subject to a gambling restriction, or if you are acting on behalf of another person. Bao Casino may request information to confirm your age, identity, location or eligibility before allowing you to use certain services.
Registration information
When creating an account, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential details, payment information and other information reasonably required for verification. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.
Each player may generally hold only one personal account unless Bao Casino has expressly approved another arrangement. An account must be used only by the person whose details are registered. You must not sell, transfer, lend or share your account, and you must not allow another person to access it. You are responsible for keeping your login details confidential and for notifying Bao Casino through an available support channel if you suspect unauthorised access.
Verification and account controls
Bao Casino may carry out identity, source-of-funds, anti-fraud and other compliance checks. You may be asked to provide suitable documents or information within a reasonable period. Until checks are completed, some services may be unavailable and transactions may be delayed or declined. Information supplied for verification must be genuine, readable and related to you.
You may request the closure of your account through the support process made available on the website. Account closure does not remove any obligations that arose before closure, including obligations relating to lawful transactions, disputed activity or investigations.
3. Deposits, withdrawals, games and promotions
Payments and account balances
You may use only payment methods that are available to you through the website and that are held in your own name, unless a different arrangement is expressly permitted. You must not use a payment method without the authority of its owner. Bao Casino may reject, reverse or review a transaction where there are concerns about ownership, fraud, security, legal compliance or technical processing.
You are responsible for checking transaction details before confirming a deposit or withdrawal. Processing times, available methods, fees, limits and verification requirements may vary and will be shown where relevant. Bao Casino does not guarantee that every payment method will remain available at all times. You should contact your payment provider if a transaction appears incomplete or is not reflected correctly.
Funds credited to your account are for your personal use of the available services. You must not use the website to transfer funds between players, conceal the source of money, or conduct any activity that may be unlawful or suspicious. Where an account has a negative balance or a transaction has been credited in error, Bao Casino may correct the balance and seek repayment of amounts improperly received.
Games and results
Games must be played according to the rules displayed on the website. You are responsible for checking the stake, game settings and any relevant information before confirming play. Subject to applicable law, the recorded result held by the website’s systems will be treated as the final result unless there is clear evidence of a technical or administrative error. If an error affects a game, balance or transaction, Bao Casino may take reasonable steps to correct the error.
Promotions and bonuses
Promotions, bonuses and promotional rewards may be subject to separate terms, including eligibility rules, qualifying activity, expiry conditions, wagering requirements, maximum values, game restrictions and withdrawal conditions. You should read those terms before opting in or using a promotional offer. Unless stated otherwise, a promotion is limited to one person, household, device or payment method where necessary to prevent misuse.
Bao Casino may refuse, amend or withdraw a promotion where there is a breach of promotional terms, suspected abuse, technical error, duplicate participation or activity intended to gain an unfair advantage. Any action taken will be applied consistently with the relevant promotion terms and applicable legal requirements.
4. Responsible gambling, privacy and acceptable use
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. You should never gamble with borrowed money, money needed for living expenses or money intended for other important commitments.
Tools and support options may be available to help you manage your gambling. These may include account limits, time reminders, activity information, temporary breaks or self-exclusion. The availability and operation of each tool will be explained on the website. If gambling is affecting your wellbeing, finances, relationships or daily life, stop playing and seek assistance from an appropriate support service or qualified professional.
You must not use the website while under the influence of alcohol or other substances if this may affect your judgement. You must also not encourage another person to gamble excessively, attempt to bypass a self-exclusion or restriction, or use another person’s account to continue gambling.
Privacy and communications
Personal information is handled in accordance with the Bao Casino Privacy Policy and applicable privacy requirements. You should review that policy to understand how information may be collected, used, stored and disclosed for account administration, security, verification, payment processing, support, responsible gambling and legal compliance.
You agree that Bao Casino may send service-related communications about your account, transactions, security, changes to the website and these terms. Marketing communications will be managed in accordance with applicable requirements and any available preference controls.
Acceptable website use
You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious code, use automated tools without permission, attempt to access restricted systems, manipulate game outcomes, exploit an error or engage in fraud, collusion, money laundering or any other improper activity. Website content may be used only for personal, non-commercial purposes unless written permission has been provided.
5. Suspension, liability and other legal provisions
Suspension and termination
Bao Casino may suspend, restrict or close an account where reasonably necessary, including for a suspected breach of these terms, failed verification, suspected fraud, payment concerns, responsible gambling reasons, security risks, unlawful activity or a requirement from a competent authority. Access may also be interrupted for maintenance, technical problems or circumstances outside reasonable control.
If an account is suspended or closed, you must not create or use another account to avoid the restriction. Transactions, balances and promotional rewards may be reviewed before any remaining funds are dealt with, subject to applicable law and the outcome of relevant checks. Bao Casino may retain information where required for legal, regulatory, security or dispute-resolution purposes.
Website availability and liability
Bao Casino aims to provide a reliable service but does not promise that the website, games or related features will always be available, uninterrupted, secure or free from errors. You are responsible for having a suitable device, internet connection and software. Website content may change, and some features may be withdrawn or unavailable in particular locations.
To the extent permitted by law, Bao Casino is not responsible for loss caused by your failure to protect account information, your use of an unauthorised payment method, interruptions outside reasonable control, faults in third-party services, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
Complaints and governing law
If you have a question, dispute or complaint, review the available support and complaints process on the website and provide the relevant account or transaction information requested. You should allow a reasonable opportunity for the matter to be reviewed. Some disputes may require identity checks or supporting documents before they can be assessed.
These terms are intended to operate with the laws that apply to the relevant service and your use of the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision at one time does not waive the right to enforce it later. The current version of these Terms & Conditions is the version published on the Bao Casino website.
