Responsible Gaming

Bao Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before you play, consider whether gambling is suitable for your circumstances, set clear boundaries and only spend what you can afford to lose.

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What responsible gambling means

Responsible gambling means making decisions that keep gambling within safe and manageable limits. This includes understanding that casino games are based on chance, accepting that losses can occur and stopping when your planned time or spending limit has been reached. No strategy can guarantee a win, and previous results do not determine what will happen next.

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Gambling should remain one form of leisure among other activities. It should not take priority over your work, study, relationships, health or essential financial commitments. Do not gamble with money needed for rent, mortgages, bills, food, medical care, education or other important expenses. Avoid borrowing money, using credit to chase losses or selling possessions to continue gambling.

Before you play

Set a spending limit before starting and keep to it.
Decide how much time you are comfortable spending and take regular breaks.
Gamble only with money you can afford to lose without affecting your everyday needs.
Do not gamble when you are upset, tired, under the influence of alcohol or other substances, or trying to solve a personal or financial problem.
Treat wins as part of the game, not as income or a reason to increase your stake.
Never chase losses by increasing bets or continuing for longer than planned.

Keeping a simple record of deposits, withdrawals, time spent and results may help you understand your gambling habits. Checking this information regularly can make it easier to identify changes before they become difficult to manage. If gambling stops feeling like entertainment, take a break and consider seeking support.

Tools to help you stay in control

Depending on the services available for your account and location, account controls may help you manage your gambling. These controls can include deposit limits, loss or wagering limits, session reminders, reality checks, cooling-off periods and account self-exclusion. Availability, settings and activation processes may vary, so review the information shown in your account or contact support through the available service channels.

Limits and cooling-off periods

A limit can help you decide in advance how much you are willing to deposit or spend during a selected period. Choose an amount that fits comfortably within your personal budget. Do not set a limit based on money you hope to win. A cooling-off period temporarily prevents or restricts access for a chosen period and can be useful when you want time away from gambling without closing your account permanently.

Self-exclusion

Self-exclusion is a stronger break from gambling. If you choose this option, access to your account may be restricted or closed for the selected period, subject to the applicable process and terms. You should not attempt to open another account or use another person’s account during self-exclusion. If you believe you need a longer or permanent break, request the strongest restriction available and seek independent support.

Practical steps

Set a realistic limit before making a deposit or starting a session.
Use reminders or breaks to check how long you have been playing.
Keep your gambling account separate from money used for everyday expenses where practical.
Remove saved payment methods or reduce access if doing so helps you maintain control.
Do not share your account, payment method or login details with another person.
If a limit no longer feels sufficient, stop gambling and consider a cooling-off period or self-exclusion rather than increasing it.

Account tools are intended to support your decisions, but they are not a substitute for personal judgement or professional help. If you have difficulty setting a limit, keeping to it or stopping when you planned to stop, seek support as soon as possible.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who gamble online only occasionally. It may develop gradually, and a person may not notice the impact until gambling begins to affect finances, relationships, work, study or wellbeing. You do not need to wait for a crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to cut back or stop.
Thinking about gambling frequently or planning the next opportunity to play.
Increasing the amount of money used to obtain the same excitement.
Chasing losses or believing that a win is due after a series of losses.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, using credit or missing bills because of gambling.
Arguing with people close to you about gambling or neglecting responsibilities.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Trying to stop or cut back several times without success.

If any of these signs apply to you, stop gambling and take practical action. Use an available account restriction, avoid depositing further funds and talk openly with someone you trust. A qualified counsellor, psychologist, GP or financial counsellor can help you understand what is happening and plan next steps. Support is also available through gambling-help services in Australia, including services provided in your state or territory.

You can ask for help even if you have not experienced financial loss. Professional support may assist with urges, budgeting, stress, relationships and other concerns connected with gambling. If gambling is affecting another person in your household, you can also seek support for yourself and ask about ways to protect shared finances and wellbeing.

Urgent support

If you feel unsafe, overwhelmed or at risk of harming yourself or someone else, stop gambling and seek immediate help through local emergency services or a qualified health professional. Gambling should never be treated as a solution to a crisis. If money problems are causing serious pressure, consider speaking with a financial counsellor before making further gambling or borrowing decisions.

Our approach to safer gambling

Bao Casino aims to provide information and account features that help customers make informed choices. We may provide reminders, account information or other safer-gambling options where available. These measures are designed to encourage awareness and control, but they cannot remove the risks associated with gambling or guarantee that a customer will always remain within their intended limits.

We expect customers to provide accurate information, use only their own account and comply with applicable age, identity, location and account requirements. Gambling is for adults only. Do not allow children or other unauthorised people to access your account or device. Use strong, private login details and contact the available support channel promptly if you believe your account has been accessed by someone else.

Marketing and personal responsibility

You should only receive or engage with gambling communications where permitted and where they are appropriate for your account and location. You can review available communication preferences and opt out of promotional messages where that option is provided. Choosing to receive information does not mean you should increase your gambling, and promotional content should never be viewed as a reason to spend beyond your budget.

Young people and vulnerable people

People under the legal gambling age must not use gambling services. Parents, guardians and carers should take reasonable steps to prevent access, including using device security, keeping payment details private and supervising shared devices. If you are concerned that a vulnerable person is gambling, encourage them to seek independent advice and consider practical steps to limit access to funds and gambling accounts.

Responsible gambling is a shared responsibility. Our information and tools can support safer decisions, while you remain responsible for choosing whether to gamble and for keeping your activity within limits you can afford. If you need assistance with an account restriction, self-exclusion or safer-gambling feature, use the support option available on the Bao Casino website. If you need personal or financial advice, use an independent Australian support service or qualified professional.