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Betting Rules
These Betting Rules explain the general principles that apply when using the betting services available through Bao Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy and responsible gambling information. By placing a bet, you confirm that you understand and accept the rules that apply to your activity. If you do not understand a rule, do not place a bet until you have obtained suitable clarification.
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General betting requirements
Bao Casino provides betting services subject to applicable laws, the rules shown on the relevant betting market and the conditions of your account. These rules are intended to provide a clear and consistent basis for accepting, recording and settling bets. Specific markets may include additional information, and that information forms part of the rules for the relevant bet.
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You must use the service only where online betting is lawful and available to you. You are responsible for checking the laws that apply in your state or territory, and in any other place from which you access the service. You must not use the service if doing so would breach a legal restriction, court order, licensing condition or other requirement that applies to you.
- You must be legally permitted to gamble and meet any applicable minimum age requirement.
- You must provide accurate, current and complete information when opening or maintaining an account.
- You must keep your login details secure and must not allow another person to use your account.
- You must use only a payment method that you are authorised to use.
- You must not place bets for another person or allow another person to place bets through your account.
- You must comply with account verification, identity and payment checks when requested.
- You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
Account ownership and responsibility
An account is intended for the individual who registered it. You are responsible for reviewing your selections before confirming a bet and for checking your account history after a bet has been placed. If you believe that someone else has accessed your account, change your password promptly and stop using the account until the matter has been reviewed.
Bao Casino may apply account restrictions, suspend activity or refuse access where this is necessary to meet legal, security, verification, responsible gambling or operational requirements. Any action taken will be handled in accordance with the applicable Terms and Conditions and relevant requirements.
Placing, accepting and cancelling bets
Betting markets may display the event, selection, price, stake and other information relevant to a bet. You should check all details carefully before confirming your wager. A bet is generally treated as placed only after it has been submitted through the service and accepted into the betting system. A message, screen or account record confirming acceptance may be used to identify the bet.
A selection shown on screen is not necessarily a guarantee that a bet will be accepted. Markets may be suspended, closed, changed or removed at any time. This may happen because of a price movement, new event information, a technical issue, a trading decision, a safety concern or another operational reason.
Before confirming a bet
- Confirm that the event, competition, market and selection are correct.
- Check the displayed price, stake, potential return and any applicable market conditions.
- Review whether the bet is a single, multiple, combination or another type of wager.
- Make sure the bet reflects your intended choice before submitting it.
- Retain the bet reference or check your account history after submission.
Once a bet has been accepted, it normally cannot be changed or cancelled by the customer unless the relevant service expressly provides that option. Requests to cancel or amend a bet are not guaranteed. If a technical issue, system error, communication problem or other failure affects the display or processing of a bet, the bet may be reviewed and corrected under the applicable rules.
If there is a difference between information displayed during the betting process and the official record of an accepted bet, the accepted record and applicable system information may be used to determine the outcome. You should contact the appropriate support channel through the website if you need to raise a question about a bet, keeping the relevant date, event and bet reference available.
Errors and irregularities
Obvious errors may include an incorrectly displayed price, duplicated bet, incorrect market description, incorrect event status or another clear mistake. Where an obvious error occurs, the affected bet may be corrected, voided or settled in another fair manner consistent with the applicable rules. If a bet is accepted after an event has started when it should not have been accepted, it may also be reviewed.
Event results and settlement
Bets are settled using the result or information specified for the relevant market. The market rules may identify the official result source, the result at a particular time, the number of participants, the applicable competition stage or another settlement condition. A general event result does not always determine every market, so you should read the individual market description before placing a bet.
Changes, postponements and abandoned events
If an event is postponed, abandoned, interrupted, cancelled or rescheduled, the affected bets may be settled according to the rules for that market. Some bets may remain valid if the event is completed within the period or under the circumstances stated in the market rules. Other bets may be voided where the required result cannot be determined fairly.
Changes to the venue, participants, format, scheduled time or competition status may affect settlement. The treatment of a change depends on the event and market involved. For this reason, no assumption should be made that a bet will automatically remain valid or be automatically cancelled following a change.
Dead heats, ties and non-runners
Where a market produces a tie, dead heat, draw, non-runner or another result involving more than one possible outcome, settlement will follow the specific rules displayed for that market. These rules may affect the amount returned, the number of winning selections or whether a bet is void. The treatment can differ between sports, competitions and bet types.
Settlement disputes
If you believe that a bet has been settled incorrectly, review the market rules and account record first. A query should include enough information to identify the bet and explain the issue. Settlement questions may require confirmation of the official result or investigation of the event details. A decision may be corrected where an error is identified under the applicable rules.
Returns, withdrawals and any balance adjustments are subject to the applicable Terms and Conditions, payment requirements and verification procedures. Displayed figures are provided for information and may be adjusted where a bet is voided, corrected or settled under a market rule.
Prohibited conduct and responsible betting
Fair betting depends on customers using the service honestly and for its intended purpose. You must not interfere with the website, betting systems or security controls, and you must not attempt to obtain an unfair advantage through manipulation, automation, collusion or misuse of information.
- Creating or using multiple accounts to avoid restrictions or obtain an improper advantage.
- Using another person's identity, payment method or account details without authorisation.
- Submitting false information or documents during registration or verification.
- Exploiting a software, pricing, settlement or communication error.
- Using bots, scripts, malware or other tools to interfere with the service.
- Colluding with other customers or attempting to manipulate an event or market.
- Placing bets connected with unlawful activity or a conflict of interest.
- Trying to hide the source of funds or evade applicable financial controls.
Where suspected prohibited conduct, fraud, an account breach or an irregular betting pattern is identified, activity may be delayed, reviewed, restricted or suspended. Bets may be voided or balances adjusted where permitted by the applicable rules. Information may also be handled or disclosed where required by law, a lawful authority or a relevant compliance process.
Bet responsibly
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and only gamble with money you can afford to lose. Keep track of your deposits, stakes and time spent. Do not chase losses, borrow money to gamble or continue playing because you feel under pressure.
- Set personal spending and time limits where those tools are available.
- Take regular breaks and avoid gambling when tired, upset or affected by alcohol or other substances.
- Do not gamble to solve financial problems or deal with personal stress.
- Use available account restrictions, cooling-off options or self-exclusion arrangements if gambling is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
These Betting Rules may be updated from time to time to reflect changes to the service, market practices, technology or applicable requirements. The current version published on the website applies to relevant activity from the time it takes effect. You should review the rules regularly and keep a copy for your records.
